All information provided on this site is provided for information purposes only and does not constitute a legal contract between this site and any person or entity unless otherwise specified. Information on this site is subject to change without prior notice at any time and you should therefore visit our website regularly to view recent changes. These conditions on this page shall be deemed invalid, if they have been outdated by new updates, although every reasonable effort is made to present current and accurate information, we make no guarantees of any kind.
Bookings:
Booking enquiries can be made through the form on our website or can be made by writing to us via email, Instagram or Whatsapp. If booking by email, Instagram or Whatsapp please include all necessary details for us to ensure maximum efficiency. We will confirm your booking within one business day.
For group bookings, we require a minimum 1 weeks advance notice, prior to arrival and a confirmed name list must be sent by this date.
Terms of payment:
Individual policy: Coastline surf retreat reserves the right to charge 25% deposit for all bookings as is typical in Sri Lanka. Any remaining balance will be payable upon check-in with either cash, credit card payments or bank transfers. Please note all credit/debit card payments incur a surcharge fee of 3%. There is an ATM just within walking distance of Coastline.
We accept cash and most credit cards!. Cash is preferably accepted at check-in for the remaining balance, as there is a 3% surcharge for all credit card transactions.
Cancellations & Changes:
1) ALL BOOKINGS will be secured with a refundable 25% deposit charged/authorised to the submitted “valid” credit card details.
2) FREE CANCELLATION needs to be requested up until 14 days prior to your arrival date.
3) FREE REBOOKING needs to be requested up until 5 days prior to your arrival date and there is zero penalty fees (please read T&C’s below and accept at the time of the booking)
5) Remaining balance only paid at reception on your check-in date.
6) In the event of a “No-Show“ your reservation will be cancelled automatically and the deposit will be non-refundable.
7) If you have booked via a 3rd party website (www.booking.com etc), the buyer will need to adhere to the deposit and cancellation policies via that entity, and the policies written here will be declared null.
8) There are no refunds offered when requesting an earlier check-out date after you have already checked-in.
9) There are no refunds on any unused activities that are included in your package. Injury or sickness are the responsibility of each guest and their own travel insurance.
10) There are no cash refunds for bookings secured with a gift card/s and only the conditions/policies agreed to at the time of the gift card purchase will be applied.
11) There is no penalty fee for cancelling up until 24 hrs prior to the arrival date but in addition to the sums detailed above, the Seller shall be entitled to retain any charges incurred in relation to any refund.
Force majeure:
We cannot accept any liability where the booking could not be fulfilled due to circumstances which we could not, even with due care, have foreseen or avoided. Such events may include, but are not limited to, war, threat of war, civil commotion or strife, hostilities, natural disaster, fire, act of god, terrorist activities, technical problems with transportation, flight cancellations, closures of airports, ports and/or ferries, quarantine, epidemics, weather conditions, government action or other events outside our control.
Other:
The Coastline surf retreat reserves the right to modify its rates for economic purposes, such as fluctuations in currency, inflation, or an increase in supplier costs. Any changes in rates will not affect bookings that have already been confirmed by The Coastline. In the event that Coastline, under exceptional circumstances, is unable to provide the guest with the agreed rooms on arrival, Coastline will provide a room of equal or superior quality at no extra charge. This shall be done with the permission of the guest.
Tourism tax
In Sri Lanka there is currently no tourism tax.
Check-in / Check-out
Earliest check-in time: 2:00 pm
Latest check-out time: 11:00 am
** Please note check-ins are not accepted after 22:00 without prior notice either by email or phone call. ( Reception closes at 22:00 )
Personal property
Guests may use secure lockers, however it remains the guest’s responsibility to ensure that their personal belongings are secure at all times. The Coastline retreat accepts no liability for the loss, theft or damage to property however sustained or caused.
Age restriction
Bookings usually cannot be accepted from any person under the age of 16. However, under special request we may be able to accommodate children depending on the season and our retreats occupancy. Children under 16 may only sleep in the same room as the parent and can only be in private room accommodation.
Surf Lessons
Due to unfavourable weather conditions, or any other reason, The Coastline or the surf teachers may reschedule or cancel any surf lesson without giving advance notice to the buyer. The Coastline and the staff reserve the right to photograph/videography our guests during the surf lessons. By taking part in a class and/or being at the location, the buyer gives their full consent to such photographs/videos being taken. The buyer agrees that The Coastline may use such photographs/videos for commercial, publicity and advertising purposes. The buyer acknowledges that they have no right to any payment or fees in respect of any photographs/videos sold.
Surf equipment
The Coastline will provide surf equipment to use without charge for all guests who have booked that option to be included within their all-inclusive package. Surf equipment is provided at additional charges for guests who have only booked bed and breakfast rates. If the buyer wishes to use the surf equipment, they must provide The Coastline and/or the staff with a signed personal waiver form available from reception declaring they have understood the terms of rental, damage and personal liability. The Equipment must be returned in the same condition it was when the buyer received it and to the satisfaction of The Coastline management and/or the staff. Where the management and/or the staff are unsatisfied with the condition of the returned surf equipment by the buyer, the buyer shall on request and in any event before their check-out date be deemed responsible for the cost incurred for any necessary repairs. The Coastline may charge the supplied credit card provided any monies owed by the buyer in ration to damage or theft of surf equipment. The Coastline and/or the staff shall accept no responsibility for loss, damage or harm caused to the buyer, other persons, any property or the like as a result of the buyer’s use of the equipment and/or personal Items, unless such loss, damage or harm was caused by the negligence of the The Coastline and/or the staff. The Coastline and/or the staff shall accept no liability for the loss, damage or theft of any Personal Items.
Guest behavior
The comfort, safety and security of our guests is of paramount importance to The Coastline. Any guest(s) who, in the opinion of our staff, compromise the comfort, safety or security of other guests or any staff – will be requested to leave the retreat premises and will not be offered a refund. Guests are expected to respect other guests, staff and property. In the case of groups, the group leaders must ensure that all members of their group behave in an acceptable manner and follow local laws. Failure of any individual group member to do so will result in the expulsion of the whole group and loss of deposits.
Smoking
Smoking is not permitted anywhere inside our building, bedrooms or shared rooms. We do however provide our guests with the exclusive use of our outdoor areas, garden and balconies, where smoking is permitted and ash trays are provided. Any guest found smoking within the building or common inside lounge areas will be asked to leave the premises immediately and will not be offered a refund.
Pets
We love pets, but due to the communal atmosphere they cannot be allowed at our retreat.
Discretion
All bookings are subject to availability and The Coastline reserves the right to decline or cancel any booking at its discretion.